the comcast local monopoly sucks
Published August 12th, 2009
I pay Comcast $155.00 a month for TV and fast internet — baring the download limits I never hit, It is an acceptable service, even if still overpriced.
Yesterday I got a call from Comcast. I didn’t think much of it. At least how I remember it, the lady said the Auto-bill pay had made a mistake and over charged me for July. $240 instead of $155 or something. And they noticed this mistake, and had corrected it. Great so.. I should just be getting a credit. Woohoo money back I never noticed leaving.
Today when I woke up, the internet wasn’t working.
It was showing a stupid comcast activation screen. To activate… it wanted me to download some comcastic activation software. Screw it, I was feeling particularly dumb this morning and I did on my older Macbook Pro. It completely FUBARed up my network settings. Glad I didn’t do it on my primary work machine.
Okay, well, one dead laptop later, I decided to call Comcast.
I will give Comcast some credit here, I was speaking to a Real Human Being in less than 2 minutes. I remember being on hold for USWest/Qwest for hours when dealing with any DSL issues.
I just try to play dumb, ‘my internet has stopped working’, and the lady says it was turned off for non-payment.
Non-payment? I’ve had auto-bill pay on for 4 years, since I moved in. I have auto-bill-pay with Comcast because I never ever ever want to deal with their crap or be on the phone with them. I WANT FAST INTERNET AND LEAVE ME ALONE.
It turns out that $242 was from someone ELSE who had paid onto MY account in June.
What happened yesterday is that Comcast reversed that payment, and since the auto-bill pay thought I had already paid for June and most of July, and now I had a delinquent charge of $242, overdue for 2 months.
So they turned off my service.
Well, turning off my service for when they fucked up sure is one way to get my attention.
So, I paid $403 to keep the internet flowing. It isn’t like I had a choice in high speed internet.
In my rage I did change my TV plan from Digitial Rare-Metal to the basic standard plan, but I wish I could of just canceled my entire account.
If I had a choice, I would choose any other service that can offer me 20 megabit/second downloads.
AT&T in theory can offer DSL service in my area, but I don’t have a landline, and they don’t offer anywhere near 20mbit/second downloads.
Sigh. Edit: While writing this post, Safari crashed. Twice. :rage:
Written by Paul Querna, CTO @ ScaleFT. @pquerna